HBX Group
Fermín Iribertegui Urroz currently serves as the Director of Global Contact Center Operations at HBX Group, with a focus on defining and executing global operations for clients and suppliers. With extensive experience at Hotelbeds since June 2010, Fermín has held multiple leadership roles, including Director of Global Clients Operations and Director of Global Operations Europe & Global CRC, emphasizing exceptional service delivery through various global hubs. Previous positions include roles at TUI Travel PLC, Accenture, Banco Santander, Deloitte, and the Universidad de Navarra, where Fermín contributed to strategic initiatives and management consulting. Educational qualifications include a Bachelor in Business Administration from the University of Navarra and various certifications in Customer Experience and Lean Six Sigma.
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HBX Group
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HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products &and services, while rich data and intelligence seamlessly connect supply and demand worldwide. We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena. HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets: • Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents • Bedsonline, exclusively serving the retail travel segment • Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions • TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena