Todd Bailey

Todd Bailey is an experienced professional currently serving as the NA Escalation Manager at HCL Software since July 2020, where responsibilities include managing customer account escalations and coaching data analysts on SLA-related reports. Prior to this, Todd Bailey was an Operations Leader at HCL Software, focusing on developing performance metrics for global support teams. Todd's expertise in technical guidance was further established during a role as Operational Lead-Tech Leader for Cloud Support at HCL Technologies, where project management and team development were key responsibilities. Todd Bailey's extensive career began at IBM, working for over 17 years in various technical and leadership roles, including Advisory Software Engineer and Operations Lead, where contributions included providing customer training and enhancing technical capabilities. Educational qualifications include a BBA in Computer Information Systems from Georgia Southern University and an MISM in Information Systems Management from Keller Graduate.