HDFC Bank
Jai Kumar has over 15 years of experience in the banking and customer service sectors, primarily focusing on cards operations at HDFC Bank from April 2016 to March 2022. As a Senior Manager, Jai led the onboarding process for new cards, streamlined operational controls, and initiated system enhancements while managing the cards interchange and settlement functions. In roles such as Team Manager for Cards Operational Risk Control Management, risk assessment, compliance, and corrective actions were paramount. Prior to HDFC Bank, Jai held customer service positions at Comodo and Emax, managing operations and providing support through email and chat. Jai holds an M.B.A. from Loyola College and a BBA from Sindhi College of Arts and Science.
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HDFC Bank
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HDFC Bank Limited (the Bank) is a holding company. The Bank offers a range of banking services covering commercial and investment banking on the wholesale side and transactional/branch banking on the retail side. It also offers financial services. The Bank's segments include Treasury, Retail banking, Wholesale banking and Other banking business. The Treasury segment primarily consists of net interest earnings from the Bank's investment portfolio, money market borrowing and lending, gains or losses on investment operations and on account of trading in foreign exchange and derivative contracts. The Retail Banking segment serves retail customers through a branch network and other delivery channels, as well as through alternative delivery channels. The Bank provides its corporate and institutional clients a range of commercial and transactional banking products. The Other banking business segment includes income from para banking activities.