Health Services Advisory Group, Inc. (HSAG)
Laura McDermott, CPHQ, PMP, currently serves as an Auditor at Health Services Advisory Group, Inc. since April 2024. Prior experience includes roles at Aetna, where McDermott held various positions from Senior Project Lead Operations Integrity to Project Manager, focusing on quality management and Medicaid plan initiatives from 2007 to 2024. Previous positions also include Project Manager at Dartmouth-Hitchcock and Human Resources Manager at Presidential Oaks, where responsibilities encompassed project management, human resources, and policy analysis. McDermott's educational background includes a BS in Health Care Administration from New England College, an AS in Human Resources Management from New Hampshire Technical Institute, and a Project Management Certificate from the University of New Hampshire.
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Health Services Advisory Group, Inc. (HSAG)
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HSAG has more than 30 years of experience performing external quality review (EQR) activities. While officially designated as an EQRO for 15 states, HSAG provides EQR-like services in 16 states. HSAG began performing EQR activities in 1983 and currently provides services in Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Iowa,Michigan, Nevada, New Hampshire, Ohio, Tennessee, Utah, Vermont, and Virginia. HSAG works collaboratively with the state Medicaid agencies for which it performs EQR services to help improve the quality of care provided to Medicaid recipients. Moreover, HSAG collaborates with each state's staff to develop state quality improvement plans and to design initiatives that will result in measurable outcomes. HSAG's work affects more than 13 million Medicaid recipients, approximately 45 percent of the nation’s Medicaid population.