Health Shield Friendly Society Ltd
Kate Bates has over 19 years of experience in operations and customer service, currently serving as the Head of Operations at Health Shield Friendly Society Ltd since January 2018. Prior roles at Health Shield include Head of Operations, Interim Operations Manager, and Customer Care Team Leader. Kate previously held the position of Customer Orderline Manager at National Veterinary Services Limited from May 2015 to December 2017 and served as Customer Services Team Leader at Stafford and Rural Homes between December 2013 and April 2015. Earlier in the career, Kate worked as Customer Services Manager at The Co-operative Bank plc from February 2004 to November 2013.
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Health Shield Friendly Society Ltd
We started in 1877, helping railway workers keep their health on track. Today, we’re still steaming ahead with over 350,000 customers and their families supported by our employee health benefits. We’re dedicated to helping more businesses recognise the value of implementing a sustainable healthcare strategy, as a healthy workforce is the backbone of a healthy business. Together, we design and build employee health benefits packages to meet the specific needs of businesses and their employees; no matter the size or shape. As a not-for-profit friendly society, we really do put our customers first. Our award-winning product offering includes health cash plans and health screening services designed for prevention and early intervention. Helping people lead healthier, happier, more productive lives, the dedication to our customers is widely recognised. To name a few, our prestigious awards include: ‘Best Health Cash Plan Provider’ at the Health Insurance Awards 2021, 2020, 2018, 2017, 2016, 2015, 2014 and 2013, COVER Excellence Awards 2018, 2017, 2016, 2015 and 2014, Corporate Adviser Awards 2019, 2018, 2016 and 2015 and many more.