Matthew Kyle

Matthew Kyle is a dedicated IT professional with extensive experience in service desk operations and technical support. Currently serving as a Service Desk Analyst at HealthHero since March 2023, Matthew specializes in Office365 management, remote support, and ensuring that support calls adhere to KPI and SLA targets. Prior roles include Site Access Coordinator at Connect44, where site access requests were managed, and 24 Hour Operations Centre Technician at Fujitsu, focusing on server monitoring and major incident management. With a background that also includes positions at Allegis Group, Easynet Group, and HP, Matthew has developed strong technical skills and a commitment to customer service. Educational credentials include a BTEC National Diploma in Business from Bracknell & Wokingham College and an ITIL Foundation from Global Knowledge.