Leonardo Netto

Leonardo Netto is an experienced IT professional currently serving as a Service Desk Technician at Healthmine since May 2023, where responsibilities include providing support and creating documentation for procedures using Jira's Service Desk ticketing system. Prior to this role, Leonardo worked as an IT Support Associate II at Amazon from February 2020 to May 2023, focusing on the allocation, maintenance, and troubleshooting of IT equipment while also creating user documentation. Earlier experience includes a position as a Sortation Associate at Amazon Logistics from October 2019 to February 2020, assisting with shipment processing and utilizing various devices. Leonardo holds an Associate's degree in Cloud and Data Center Management from Texas State Technical College Waco, earned between 2017 and 2019.