HeidelbergCement Group
Katerina Zaharieva is a seasoned professional in customer experience management with a diverse background in research and consulting. Currently serving as Customer Experience Manager for Europe & Africa at Heidelberg Materials since September 2022, Katerina leads strategic initiatives to enhance customer interactions and satisfaction for this DAX-listed company. Prior experience includes roles at GemSeek as Head of Practice, Services & Enterprise and Senior Consultant, where Katerina focused on delivering actionable insights through innovative survey designs and data analyses. Katerina also established a new PM Team for research projects at cQuest Research & Consulting and contributed to over 400 research projects. Earlier career stages involved various positions at Ipsos and Synovate, developing expertise in quantitative research. Katerina holds a Master's degree in veterinary medicine from the University of Forestry and is a certified CCXP practitioner, committed to improving organizational performance through customer experience enhancement.
This person is not in any teams
HeidelbergCement Group
1 followers
HeidelbergCement AG is a Germany-based building materials company. Its products are used for the construction of houses, infrastructure and commercial and industrial facilities. The Company operates through for segments: Cements, Aggregates, Ready-Mixed Concrete-Asphalt and Service- Joint Ventures - Other. The Cements segment and the Aggregates segment focus on raw materials for concrete, namely cement and aggregates, such as sand, gravel and crushed rock. The Ready-Mixed Concrete-Asphalt segment includes the Company's ready-mixed concrete and asphalt activities. The Service- Joint Ventures - Other segment comprises activities of the Company's joint ventures, including trading activities, among others.