Elsa Aguilera

Elsa Aguilera is an experienced professional in customer experience and support with a strong background in managing customer service operations across multiple international markets. Currently serving as the Director of Customer Experience & Support at Hellotickets since September 2023, Elsa previously held the position of Customer Service Manager at TravelWifi, overseeing strategy and operations for a diverse array of markets from June 2021 to September 2023. Prior roles include E-Commerce Support & Operations Manager at JULES & JENN, where Elsa established customer support and logistics for a sustainable fashion brand, and International Activation, CRM & Customer Experience Specialist at DABA S.A.U., focusing on improving customer service workflows across several African markets. Elsa's educational background includes a Master's Degree in International Business & International Relations from Macquarie University and a forthcoming Professional Certificate in Customer Experience from The CX Academy.