Help Scout
Frank Bille-Stauner is a seasoned software engineer with extensive experience in development and leadership roles. Currently serving as a Senior Java Engineer at Help Scout since October 2021, Frank previously held the position of Senior Full-Stack Developer at Forecast, where responsibilities included team leadership and oversight of financial and resource management solutions. In earlier roles, Frank was Head of Development at KMD following the merger with Avaleo, which Frank had joined as Development Team Lead. Frank's career began at Nordisk Korthandel as a web and Navision C5 Developer, and includes significant contributions to open-source projects, notably as a PMC Member and Committer on Apache Wicket. Educational qualifications include a Certificate in Entrepreneurial Leadership from DTU Executive Business Education and a degree from Erhvervsakademi Roskilde.
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Help Scout
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Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way. Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Mixmax, Spikeball, Affirm, honey, COMPASS, and more.