Help Scout
Nick Francis was the owner of Project83, a software development consultancy, from September 2005 to March 2011. Nick is now the co-founder and CEO of Help Scout, a customer support software company.
Nick Francis studied music business and marketing at Middle Tennessee State University (MTSU) and Franklin Road Academy.
Jared McDaniel - Director, Product Design & Co-Founder, Alison Charles - Director, Product Marketing, and Matt Plays - Creative Director report to Nick Francis.
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Help Scout
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Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way. Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Mixmax, Spikeball, Affirm, honey, COMPASS, and more.