Help Scout
Shawna Fisher is currently the CFO at Help Scout. Prior to their current position, Shawna served as the VP Finance at Apperian, Inc. from March 2010 to December 2016. In this role, Shawna was a member of the leadership team responsible for defining and executing the financial strategy and vision for a SaaS based technology company.
Before joining Apperian, Shawna served as the Corporate Controller at Bonacio Construction, Inc. from January 1999 to February 2010. In this role, Shawna was responsible for the overall financial management of the company. Prior to their time at Bonacio Construction, Shawna served as the Controller at American Homes, Inc. from March 1996 to December 1998. In this role, Shawna was responsible for the financial management of the company's operations.
Shawna began their career as a Senior Accountant at KPMG US from August 1992 to March 1996. In this role, Shawna was responsible for auditing financial statements for various clients.
Shawna Fisher completed their Bachelor of Science in Accounting from Bentley University and went on to get their Certified Public Accountant certification. Shawna is also a Notary Public.
Their manager is Nick Francis, Co-Founder & CEO. Some direct reports include Nathan Wampach - VP, Strategic Finance, Linda Rubiano - Executive Assistant to the CFO, and Elijah Grubb - Senior Accountant. They work with Saphiya Hindeyeh - Marketing Campaign Manager, Sara Cohen - Director of Communications, and Denny Swindle - CTO & Co-Founder.
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Help Scout
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Help Scout is a better way to talk with your customers. Our mission is to empower businesses with tools that serve people in the most human, helpful way. Manage all your customer conversations in one powerful platform that feels just like your inbox. Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Mixmax, Spikeball, Affirm, honey, COMPASS, and more.