Helpshift
Utkarsh Dighe is a skilled Machine Learning Engineer with extensive experience at Helpshift, where contributions include leading the development of a KNN-based training message recommendation feature, enhancing user intent determination, and analyzing service performance using various machine learning models. Previous roles involved significant project leadership in mobile SDK development for major platforms and optimizing customer experiences during integration. Early experience includes an internship at NVIDIA, where an automated bug triage system was developed, as well as internships focused on data analytics and visualization at QS Quacquarelli Symonds and the Indian Institute of Management, Lucknow. Utkarsh holds a B.Tech in Computer Engineering from Vishwakarma Institute Of Technology.
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Helpshift
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Helpshift is a mobile-first customer service platform. It delivers a great in-app help experience for many of the world's top mobile apps and mobile games. Whenever users need help they can get it right in the app with an always-on help experience that delivers immediate, automated solutions to many issues.