Helpware
Shella Perlas Viray has a solid work experience in the customer service industry. Shella Perlas started their career in 2004 at Teleperformance Philippines as a Customer Service Representative. Shella Perlas then joined Sykes Enterprises, Incorporated as a Customer Service Representative in 2006. In 2007, they moved to TELUS International Philippines as a Technical Support representative. Shella Perlas then worked at The Minacs Group as a Customer Service Team Lead from 2011 to 2014. In 2017, they joined Helpware, where they held two positions simultaneously: Customer Service Team Lead and Talent Acquisition Specialist. Their work at Helpware is ongoing.
Shella Perlas Viray completed their Bachelor of Science in Business Administration with a focus on Commerce at the Lyceum of the Philippines - Intramuros, Manila from 1997 to 2001.
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Helpware
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Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, Helpware have the global scale to tailor custom teams and processes for success to our many powerhouse clients.