Hepsiburada
Uğurcan Duman has extensive experience in customer service and fraud prevention, currently serving as a Senior Fraud Specialist at Hepsiburada since January 2017. Previous roles include Front Office Supervisor at PALMİYE BEACH HOTEL, Customer Service Representative at Turkish Airlines, and experiences in hospitality as a Front Office Receptionist at Sun Park Garden Hotel. Uğurcan also participated in a Work and Travel program with Great Waves Waterpark in the USA. Educational background includes studies at Akdeniz University.
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Hepsiburada
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We are a leading e-commerce platform in Turkey, we connect approximately 50 million members and a fast growing base of more than 100,7 thousand active merchants. We provide high-quality customer experience by relentlessly focusing on selection, price and delivery: Selection: As of March 31, 2023 we had 180 million SKUs, including variants (color, size, etc.), across 32 different categories offered through a hybrid model combining a first-party Direct Sales model (1P model) and a third-party Marketplace model (3P model); Price: We seek to provide the best value for our customers by offering products at highly competitive prices; and Delivery: We operate a large, fast and scalable in-house logistics network with robust last-mile delivery capabilities based on a proprietary technology platform. Founded in 2000, Hepsiburada has been one of the early pioneers of digitalization of commerce in Turkey and has become a household brand in the country. Our brand, which corresponds to “Everything is Here”, is synonymous with a seamless online shopping experience.