Sr. Account Manager - Northern Europe

About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About this Role We are looking for an experienced Senior Account Manager to join our Post-Sales team in Northern Europe. As a Sr. AM, you will play an essential role in Highspot focused on the growth and retention of our customers.  The Sr AM must meet or exceed sales targets (both renewal and expansion), manage deals and relationships, forecast accurately, and partner heavily with Services to deliver an outstanding Highspot experience anchored on business value.  The Sr. AM must have proven experience in SaaS Sales, possess a high degree of business acumen and have exceptional communication skills.  As a key member of our sales team, you must thrive in a highly collaborative, fast pace and performance driven environment.

What You'll Do

• Lead and manage relationships with large Enterprise customer accounts
• Carry a retention and expansion quota and have commercial ownership of all deals.
• Build and maintain relationships with key executives and stakeholders. Map out and navigate complex organizations to build new relationships as needed
• Hunt new business opportunities within your customer hierarchies
• Develop and execute a strategy to drive value realization of the Highspot platform,  growth, and mitigate/remediate risk. This includes educating and leading internal, cross-departmental resources from leadership down in order to ensure successful execution of our objectives.
• Represent the customer back to the business through clear communication and administrative updates to CRM, forecasting, and other key tools.

Your Background

• A proven customer-facing sales professional with experience servicing Enterprise accounts
• 6+ years of Account Management or Sales experience with proven track record of achieving revenue targets
• Experience managing a diverse set of customer stakeholders ranging from C-level to manager.
• Proven ability to stay organized, prioritize well, and manage time effectively in fast-paced, ever-changing environments.
• Demonstrated ability to successfully prospect into an installed customer base and successfully identify and solidify business and product value
• Ability to strategically plan with customers, mapping complex business objectives to product use cases
• Ability to effectively manage customer opportunities and risks
• A desire to improve your organization and those around you
• Strong executive presence and business acumen