Hilti Asia Pacific
Lalit Mohan Velpula is an accomplished professional with extensive experience in customer experience and service marketing within the construction industry. Currently serving as the Head of Customer Experience at Hilti Asia Pacific since February 2017, Lalit leads customer experience transformation and drives customer success through feedback analysis and stakeholder collaboration. Previously, Lalit held roles including Head of Service Marketing North Asia, contributing to a 30% CAGR and nearly US$30 million in sales revenue, and Regional Marketing Manager, instrumental in launching an IoT-based SaaS solution across 14 countries. With prior experience as Global Process Manager and Project Manager at Hilti AG, Lalit has a solid foundation in product and service innovation, stakeholder engagement, and project management. Educational qualifications include an MBA from the University of St.Gallen and several professional certificates from Harvard Business School Online, underscoring a commitment to continuous development in business strategy and execution.
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Hilti Asia Pacific
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Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. We are proud to be consistently ranked among the world’s best places to work including the Sunday Times 100 Best Companies to Work For (2017) The World’s Best Multinational Workplaces (2017) and 7th place in the Best Multinational Workplaces category in Europe (2017). These awards are a testament to our investment in our people and culture. We employ over 30,000 employees in more than 120 locations around the world. Our commitment to innovation and customer excellence is matched only by our passion for growing and nurturing high-performing people—from the brightest graduates to the most experienced industry professionals. For unique and diverse career opportunities, take a look at our worldwide careers and open positions at careers.hilti.com Hilti Asia Pacific We have more than 5,000 employees in 14 Sales & Marketing Organizations across the region: China, Japan, Korea, Hong Kong, Taiwan, Australia, New Zealand, India, Singapore, Malaysia, Thailand, Vietnam, Indonesia, and Philippines. The North Asia region headquarters is located in Hong Kong and our South Asia Pacific region is headquartered from Singapore. In addition, we have manufacturing plants located in China (Zhanjiang, Shanghai & Suzhou) India and Taiwan, as well as an IT Competence Centre in Malaysia, which provides services and solutions to the Hilti Business globally.