VF

Viviian Fung

Regional Customer Experience And Care Manager at Hilti Asia Pacific

Viviian Fung is an accomplished marketing professional with extensive experience in digital marketing, customer relationship management, and project execution across prominent organizations. Currently serving as the Regional Customer Experience Manager at Hilti Asia Pacific since August 2018, Viviian has held multiple roles within the company, overseeing digital marketing strategies, data quality, and market intelligence initiatives. Prior experience includes leading CRM projects at City Super Limited, where critical performance analysis contributed to strategic planning, and executing marketing initiatives for Asia Miles and Marco Polo Club at ICLP. Early career roles included project executive positions at Feeding Hong Kong and Redress Asia, where Viviian developed fundraising campaigns and coordinated marketing activities, complemented by a solid academic background with a Bachelor of Arts in Translation from The Chinese University of Hong Kong.

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Hilti Asia Pacific

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Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. We are proud to be consistently ranked among the world’s best places to work including the Sunday Times 100 Best Companies to Work For (2017) The World’s Best Multinational Workplaces (2017) and 7th place in the Best Multinational Workplaces category in Europe (2017). These awards are a testament to our investment in our people and culture. We employ over 30,000 employees in more than 120 locations around the world. Our commitment to innovation and customer excellence is matched only by our passion for growing and nurturing high-performing people—from the brightest graduates to the most experienced industry professionals. For unique and diverse career opportunities, take a look at our worldwide careers and open positions at careers.hilti.com Hilti Asia Pacific We have more than 5,000 employees in 14 Sales & Marketing Organizations across the region: China, Japan, Korea, Hong Kong, Taiwan, Australia, New Zealand, India, Singapore, Malaysia, Thailand, Vietnam, Indonesia, and Philippines. The North Asia region headquarters is located in Hong Kong and our South Asia Pacific region is headquartered from Singapore. In addition, we have manufacturing plants located in China (Zhanjiang, Shanghai & Suzhou) India and Taiwan, as well as an IT Competence Centre in Malaysia, which provides services and solutions to the Hilti Business globally.