Dawn Agliata

Dawn Agliata is a seasoned professional in operations and training within the hospitality industry, currently serving as Senior Director of MarTech Operations at Hilton since January 2023. With extensive experience at Hilton Reservations and Customer Care since 2000, Dawn has held various leadership roles, including Senior Director of Business Process and Communications, where responsibilities included developing processes to support Hilton Worldwide's objectives and optimizing customer operations. Previous positions include Director of Training and Business Standards, overseeing training for multiple call centers, and Senior Manager of Training and Business Standards at Hilton Reservations Worldwide, where Dawn implemented a learning management system and coordinated business standards across hotel brands. Dawn holds a Bachelor's Degree in Business Management from the University of Phoenix.