hims & hers
Kristi Roach is an experienced professional in fulfillment and customer experience, currently serving as Sr Director of Pharmacy Fulfillment and Head of Customer Experience at hims & hers since October 2022. Kristi also owns Roach Consulting LLC, established in the same month. Prior roles include Director of Fulfillment and Director of IC/QA and Learning at GameStop, as well as Director of Fulfillment and General Manager at Chewy. Kristi's extensive background in operations management includes a significant tenure at Amazon, where positions spanned from General Manager to Operations Manager from 2007 to 2019, and earlier experience as CRM at G4S Justice Services. Kristi holds a Bachelor's degree in Liberal Arts and Sciences from California State University, Fullerton, earned between 2000 and 2003.
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hims & hers
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Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”.