Hinduja Global Solutions
Kimberly Koch, SHRM-CP, PHR, serves as the Sr. Director of Human Resources at HGS - Hinduja Global Solutions since June 2021, bringing extensive experience from previous roles including Assistant Vice President of Human Resources at Teleperformance, USA, and Director of Human Resources - Shared Services at HGS. With a solid foundation in managing HR operations for a global BPO service provider, Kimberly excels in change management, employee benefits program administration, leadership training development, and compliance with employment laws. Additionally, expertise includes overseeing recruitment processes, employee recognition initiatives, and supporting merger and acquisition activities, while actively contributing to company-wide performance management and employee satisfaction survey efforts. Earlier career experience includes a role as Human Resource Manager at Green View Companies.
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Hinduja Global Solutions
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A global leader in business process management (BPM) and optimizing the customer experience lifecycle, Hinduja Global Solutions (HGS) is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals.