Hinduja Global Solutions
Parikshit Kalra is a seasoned professional in Customer Experience Management (CXM) and business transformation, currently serving as Principal Consultant at HGS - Hinduja Global Solutions. With extensive experience, Parikshit has held significant roles such as Head of CXM Product Management at Conduent and Senior Vice President at HGS, where responsibilities included leading strategic BPM deals, driving sales pipelines, and enhancing client satisfaction through innovative CXM solutions. Parikshit is adept in leveraging AI, Analytics, and Design Thinking, and has previously managed large global teams and complex operational projects across various sectors. Academic credentials include an advanced business degree from the Indian Institute of Management, a Master Black Belt from the Indian Statistical Institute, and a Bachelor's degree in Hotel Management.
This person is not in the org chart
This person is not in any offices
Hinduja Global Solutions
33 followers
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, Hinduja Global Solutions (HGS) is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals.