Hinduja Global Solutions
Santanu Nandi heads HGS’ Global Business Excellence function that manages the areas of process design, compliance and re-engineering, and drives impact for clients, employees and organizational stakeholders.
Santanu has been associated with the Contact Center and BPM industry right from its global inception. He has previously worked with industry leaders like Accenture, Convergys (later acquired by Concentrix) and GE Capital. He has extensive experience in developing and managing profitable service operations while delivering excellence. His experience spans three decades in various industries such as BPM, Consumer Finance and Engineering & IT, cutting across various roles like sales, business unit management, business excellence, service operations, solution development and business transition.
Santanu has a Bachelor of Engineering (Mechanical) degree from SGSITS, Indore and a Post-Graduate Degree in Management from the Indian Institute of Management (IIM), Lucknow, a premier management school in India.
This person is not in any offices
Hinduja Global Solutions
33 followers
A global leader in business process management (BPM) and optimizing the customer experience lifecycle, Hinduja Global Solutions (HGS) is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 39,578 employees across 60 delivery centers in seven countries making a difference to some of the world’s leading brands across nine key verticals.