About the company:
We are an Australian-owned, ASX-listed tech company and the largest online tradie marketplace in Australia. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, with over 300 team members across Australia, New Zealand, Philippines and Vietnam.
We have been recognised as a Great Place to Work in Australia and endorsed by Work180 for our commitment to advancing women’s careers. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.
About the role:
We are looking for a motivated individual to join our IT Operations team. In this role, you will be responsible for providing support across all internal operational systems, and infrastructure (excluding Product-related technologies). Your responsibilities will also see you actively supporting corporate security initiatives.
Benefits:
- Competitive salary, benefits and perks, plus equity via our Employee Share Program
- Work from home with 50/50 hybrid working model
- Cross-functional collaboration with autonomous work driven by your own innovation
- Leverage hands-on learning, coaching opportunities and workshops for continuous upskilling
- Inhouse Talent Development team to support your personal career growth and plan for your promotion!
How you will add value:
- Provision of Level 1 and 2 Helpdesk support to our staff across multiple sites in accordance with service standards. Support channels include Slack, email, remote access, in-person and the hipages support ticketing system.
- Log, prioritize, and track support requests in a ticketing system, ensuring timely resolution and escalation of issues when needed.
- Troubleshoot and resolve hardware, software, and network-related problems for desktops, laptops, and mobile devices.
- Assist with IT operations tasks, including system upgrades, patch management, and software installations.
- Review assessment reports to remediate potential vulnerabilities.
- Engage with third-party vendors for IT and security support issues.
- Set up new computers/laptops, mobile phones & desk phones.
- Monitor network traffic and system logs to detect and respond to security incidents promptly.
- Maintaining user access controls, and ensuring appropriate levels of permissions are granted and maintained.
- Establishing and maintaining users on hipages’ (Identity Provider) IdP’s.
- Document operations and security processes as required.
- The successful candidate would be required to work after hours including providing weekend support ad-hoc based on business needs.
About you:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- An understanding of ITIL fundamentals.
- Strong knowledge of IT systems, and networking practices including cabling, IP addressing and troubleshooting.
- Online Meetings and Meeting room management, preferably Zoom environment.
- Experience in Google Workspace applications.
- Proactive, reliable and organised individual with an end user-focused approach.
- Strong track record of taking personal responsibility for the completion of assigned work.
- An understanding of IT security principles, including user access management. Knowledge of log analysis would be a plus.
- Excellent analytical and problem-solving skills, with the ability to quickly identify and resolve operational issues.
- Strong communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders.
Take a look inside our home:
- Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
- Strengths-based organisation with in-house coaching to help you leverage what makes you special
- Holistic well-being focus with EAP access, meditation room, daily bottomless continental breakfast, fresh fruit and snacks and diversity initiatives and celebrations
- Inspiring office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas
- Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too!
We value Diversity:
Innovation & Collaboration are core values at hipages, and are impossible to cultivate without a diverse and inclusive team. We don't expect you to be an expert in all areas, we’re more interested in who you are as a person, a team member and a leader.
Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role we encourage you to apply, we would LOVE to hear from you!
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
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