Hippo Insurance
Viviana Vazquez-Guerrero is an experienced customer support professional with a strong background in the insurance industry. Currently serving as Customer Support Manager at Hippo Insurance since December 2021, Viviana previously held the position of Customer Support Team Lead at the same company from January 2019 to February 2021, focusing on innovative home insurance solutions. Prior to joining Hippo, Viviana worked at the Texas Windstorm Insurance Association for over eleven years, where roles included Agent Service Representative and Associate Underwriter, demonstrating expertise in policy processing and agent support. Earlier experience at Nationwide as a Customer Service Representative further established Viviana's skills in customer care and operational efficiency.
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Hippo Insurance
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Hippo built the world’s first home protection platform, covering crucial items like home office equipment and water back-up, pioneering the most widely adopted smart home program in the industry, and offering home care services, with Home Care Experts on hand to provide helpful home maintenance advice, from installing a shelf to fixing a faucet. We’re there to provide your home with just the right amount of protection, not just at the application stage, but throughout the life of the policy. Not only to protect the most important financial asset that American’s own today, but to protect the joy of homeownership through a proactive and customer-focused experience.