Basaam Ikram

Basaam Ikram is an experienced IT professional with a strong background in operations, technical support, and solutions development across multiple companies. Currently serving as an IT Operations Engineer at Hitachi Rail since August 2020, Basaam has successfully identified workflow bottlenecks and collaborated with cross-functional teams to enhance efficiency. Previous roles include positions at Best Buy as a Geek Squad Agent and Technical Sales Consultant, as well as a Service Desk Analyst at HCL Technologies. Basaam has also led a team of technical writers at BhaiTeck LLC and contributed as an IT Business Analyst at Ikram Enterprises LLC, focusing on process improvement and technical solutions. Educational qualifications include a Bachelor's degree in Computer Science from Michigan State University and a General Studies degree from Jackson College.