Gerry Brown - Ccxp

Gerry Brown, CCXP, FRSA, serves as the Chief Customer Rescue Officer at The Customer Lifeguard, focusing on enhancing customer service through culture, commitment, communication, and community. As Managing Director of Cascadia Connections, Gerry aligns customer contact strategies with technology to foster profitable customer relations and employee engagement. Additionally, Gerry is a voiceover artist with over 40 years of experience as a speaker and presenter, contributing to various audio and video productions. As an Expert Practitioner with The HiveMind Network, Gerry collaborates with business and technology experts to navigate the digital landscape. Previous roles include Managing Director EMEA at Strativity Group, Director of Channels at Genesys, Country Manager Canada at Cintech, and Consultant at Bell Canada, with a strong foundation in customer experience and strategic consulting. Education was completed at Glendon Campus of York University.