H&M Group
Ying Shu is a skilled business professional with extensive experience in retail and customer service, currently serving as a Business Expert at the Business Tech APAC hub for H&M Group since 2021. Prior to this role, Ying worked as an Operation Specialist at lululemon from June 2018 to 2021, and held various positions at Victoria's Secret, including Customer Experience Lead and Brand Specialist, between October 2015 and May 2018. Ying began the career at L Brands as an International Management Trainee in mid-2015, after serving as a Brand Guide Associate at Victoria's Secret. Early career experience includes a Private Client Relations Internship at Louis Vuitton and an Undergraduate Teaching Assistant role at the Department of Consumer Science at Ohio State University. Ying holds a Bachelor of Science degree with a double major in Marketing and Logistics, along with a minor in Fashion and Retail Studies from The Ohio State University Fisher College of Business, completed in 2015.
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H&M Group
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In 1947 Erling Persson opened a ladieswear store called Hennes with the idea of making fashion available and affordable to all. The store in Västerås would soon be followed by more. Today, H&M Group is a global design company with brands in 74 markets. The H&M group is a family of brands making it possible for customers around the world to express themselves through fashion and design, and to choose a more sustainable lifestyle. They create value for people and society in general by delivering their customer offering and developing with a focus on sustainable and profitable growth. The H&M group includes the brands H&M and H&M HOME, COS, Weekday, Monki, & Other Stories and ARKET, the marketplace Afound and the B2B initiative Treadler. In addition, the H&M group is the majority shareholder in Sellpy, a fast-growing ecommerce platform for second-hand items. Their brands all have their own unique identity, and they complement each other well. Together they offer a great variety of styles and trends within fashion and accessories, beauty and sportswear as well as interiors. While increasing the share of recycled or other more sustainably sourced materials their brands are also offering customers several services to make a sustainable lifestyle accessible to more people. The H&M group’s brands reach customers around the world. Wherever, whenever and however their customers want to meet them – in their stores, on their websites, in digital marketplaces and on social media– they want to offer a convenient and inspiring experience in which the channels interact and strengthen each other. They are continuing to focus on digital growth, optimisation of the store portfolio and integration of online and physical stores.