Holland America Line
Nicholas Raucci has extensive experience in the travel and hospitality industry, currently serving as the IT Service Delivery Lead at Holland America Line since September 2005. Previous roles at Holland America Line include Reservation Support Specialist, Quality Assurance Specialist, Reservations Lead, and Group Admin Specialist, focusing on recruitment, quality assurance, and managing reservations for travel professionals and consumers. Nicholas also held positions at Walt Disney World as a Host, providing customer service and support in merchandise operations, and at Alaska Airlines as a Customer Service Agent, offering frontline service with ticketing and check-in processes. Early career experience includes working as a Front Desk Agent at Hampton.
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Holland America Line
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Holland America Line was founded in Rotterdam, Netherlands, and from 1873 to 1989, it operated as a Dutch shipping line, a passenger line, a cargo line and a cruise line operating primarily between the Netherlands and North America.