HomeEquity Bank
Akash Durbha is an experienced professional in customer success and operations management, currently serving as the Director of Customer Success at HomeEquity Bank since December 2019. In this role, Akash oversees the Contact Centre, Client Relations, Loyalty, and Customer Care departments, focusing on enhancing the "Voice of the Customer" experience and meeting monthly performance targets. Prior experience includes positions as Manager of the Contact Centre at HomeEquity Bank, Operations Supervisor at Gatestone & Co., and Assistant Contact Centre Manager at Teleperformance, among others. Akash holds a Master of Business Administration from the University of Toronto - Rotman School of Management, as well as several diplomas and certificates in software engineering, project management, and commerce.
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HomeEquity Bank
HomeEquity Bank is a Schedule I Canadian bank and is the only provider exclusively focused on reverse mortgages for homeowners aged 55 and over. HomeEquity Bank is a privately held company and helps Canadians live retirement their way by providing a safe, secure, and easy way to access the equity they’ve built up in their homes through their financial solutions, the CHIP Reverse Mortgage® and Income Advantage®. HomeEquity Bank has been the leader of reverse mortgages in Canada since its inception in 1986. HomeEquity Bank has an effective direct-to-consumer distribution model as well as a well-established network of referral partners. This extensive partner network includes all major Canadian banks, credit unions, mortgage brokers, and financial planning firms.