Ken Carroll

Ken Carroll is a seasoned professional in customer success and engagement, currently serving as the Sr. Director of Customer Success at Hone since May 2023, where the focus is on transforming workforce training experiences. Previously, Ken held the position of Vice President of Customer Success at BetterUp from June 2022 to March 2023, and at Enlighted from September 2021 to June 2022 as the Global Head of Customer Success, Support, and Delivery. At SAP SuccessFactors, from January 2012 to September 2021, Ken advanced from an individual contributor to Vice President of Customer Engagement for North America, managing a significant portfolio and building high-performing teams. Ken's earlier experience includes a role as Knowledge Management Consultant at URS Corporation, where a global mentoring network was successfully deployed. Ken holds a Bachelor of Arts in Management Information Systems and a Master of Business Administration from the University of Idaho.