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Desktop Support Technician

Customer Service · Philadelphia, United States

Job description

Join Our Dynamic IT Team!
Are you a tech-savvy problem solver with a passion for providing top-notch support? We’re looking for a Desktop Support Technician to keep our business running smoothly in a fast-paced, customer-oriented environment. You’ll work hands-on with employees at all levels—troubleshooting, maintaining, and improving our IT infrastructure.

What You’ll Do:

  • Provide technical support for desktops, laptops, mobile devices, printers, and more.
  • Troubleshoot hardware/software issues and ensure seamless IT operations.
  • Work alongside our corporate helpdesk team to resolve open Jira tickets.
  • Install, configure, and maintain IT equipment for employees, including new hires.
  • Support Microsoft 365 and other enterprise applications.
  • Maintain IT security, including software updates, patches, and threat response.
  • Assist in IT projects and on-site/remote user support.

What We’re Looking For:

  • Education: Bachelor's degree in Computer Science or related field preferred.
  • Experience: 2-4 years in desktop support, troubleshooting Windows, Mac, Linux, and Android OS.
  • Strong problem-solving skills with the ability to work independently.
  • Familiarity with networking protocols (TCP/IP, DNS, DHCP).
  • Experience imaging PCs and managing software licensing.
  • Ability to lift and move IT equipment as needed.
  • Excellent communication and organizational skills.

Why Join Us?
We offer a collaborative, fast-paced environment where your technical skills and problem-solving abilities will make a real impact. If you’re ready to take the next step in your IT career, apply today!

Apply Now!

Honor Foods is an Equal Employment Opportunity Employer and will not permit discrimination against or harassment of any applicant or employee on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, veteran’s status, genetic information, or on the basis of any personal characteristic protected under federal, state, or local law.

California applicants can view the CCPA Notice here. 

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Honor Foods

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Honor Foods, a Burris Logistics Company, was founded in 1949 as a redistributor of center-of-the-plate foods. Since then, we have grown into the Mid-Atlantic region’s premier provider of frozen, refrigerated, dry, and dairy products, representing more than 300 brand-name food suppliers and carrying more than 3,000 in-stock items. In addition, our exclusive house brands — Colony Lane and Valley Fresh, have a well-earned reputation for top quality and value at competitive prices. Great products and prices are just part of the value we bring to our customers. We also provide superior sales and support services like customized reporting and distribution channel troubleshooting. A Team of dedicated professionals manages these value-adds, and their commitment to your business needs is what makes us unique. Honor Foods customers appreciate fast and simplified order processing with versatile payment options. We also offer marketing and sales support services, buying group options, asset management, and attractive mix-and-match minimums. Our knowledgeable Sales and Purchasing Teams remain in constant communication with our customers to ensure overall success. Business insights are essential. However, at Honor Foods, our success is a direct result of creating genuine partnerships.

Industries

Food & Beverage, Logistics & Supply Chain

Headquarters

Philadelphia, United States

Employees

51-200

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