Hootsuite
Gloria Panoiu is an experienced customer service leader with a strong background in team management and customer support. Currently serving as the Enterprise Customer Support Team Lead at Hootsuite since January 2021, Gloria focuses on team development through regular one-on-ones, fostering personal growth, and celebrating team achievements. Prior to Hootsuite, Gloria held various roles at TELUS International, including Customer Service Team Lead, where responsibilities included coaching teams, monitoring key performance indicators, and streamlining internal practices. With a degree from the University of Bucharest, Gloria possesses a comprehensive understanding of customer service processes, problem-solving, and effective communication across multiple channels.
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Hootsuite
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Hootsuite helps customers harness the power of social to ignite their brand and business. As the global leader in social media management, Hootsuite powers social media for brands and organizations around the world, from the smallest businesses to the largest enterprises. Hootsuite’s unparalleled expertise in social media management, social insights, employee advocacy, and social customer care empowers organizations to strategically grow their brands, businesses, and customer relationships with social media.