Hootsuite
Julia Shepherd is a seasoned professional in customer success management at Hootsuite, where roles have included Senior Manager of Customer Accounts and Manager of Customer Success. With experience transitioning from a Commercial business model to a higher-touch engagement approach, Julia leads a team responsible for recurring revenue and net dollar retention for Enterprise clients, managing an $8M ARR portfolio. Past roles encompass various leadership and operational responsibilities in customer success, alongside experience in marketing and project consulting. Julia holds a Master's degree in Management from the University of British Columbia, complemented by a Bachelor's degree in Political Science and Government from the same institution.
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Hootsuite
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Hootsuite helps customers harness the power of social to ignite their brand and business. As the global leader in social media management, Hootsuite powers social media for brands and organizations around the world, from the smallest businesses to the largest enterprises. Hootsuite’s unparalleled expertise in social media management, social insights, employee advocacy, and social customer care empowers organizations to strategically grow their brands, businesses, and customer relationships with social media.