Hootsuite
Kenneth Chang (MSC, CSPO) currently serves as a Renewal Specialist at Hootsuite, where notable achievements include the implementation of a Price Increase Automation Project that significantly reduced manual service agreement generation and the execution of a new Salesforce workflow project that decreased opportunity merging queries by 95%. Previously, Kenneth worked as a Vocational Counsellor at the Canadian Mental Health Association, successfully managing a program that reduced client backlogs at Burnaby Hospital by 77%. Kenneth's earlier experience at Hootsuite as a Renewal Manager involved piloting the company's first renewal team and consistently achieving high renewal rates for enterprise accounts. With a strong educational background including a Bachelor's in Economics from The University of British Columbia and a Master's in Management from Singapore Management University, along with additional training in full-stack web development, Kenneth demonstrates a robust blend of project management, customer success, and strategic planning skills.
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Hootsuite
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Hootsuite helps customers harness the power of social to ignite their brand and business. As the global leader in social media management, Hootsuite powers social media for brands and organizations around the world, from the smallest businesses to the largest enterprises. Hootsuite’s unparalleled expertise in social media management, social insights, employee advocacy, and social customer care empowers organizations to strategically grow their brands, businesses, and customer relationships with social media.