Florian Marechal

Florian Marechal has extensive experience in customer success and support management across various SaaS and hospitality-focused companies. Currently serving as Customer Success Operations Manager and Director Of Support at Hostaway since March 2018, Florian has a proven track record in optimizing customer engagement and enhancing booking management for vacation rental managers. Previous roles include Customer Success Manager positions at QMENTA Inc. and Cupenya, where Florian implemented onboarding workflows and data-driven strategies to improve user retention and satisfaction. An earlier tenure at BookingSuite involved product support and specialist roles, further solidifying expertise in client relations and technical support. Florian holds a professional degree in Tourism and New Technologies from Université Paris-Est Marne-la-Vallée and a BTS in Sales and Tourist Productions from Ecole Nationale de Commerce Béssières.