Hostgator.com
Rod Johnson has been a key contributor at Hostgator.com since February 2015, progressing from Quality Assurance Specialist to Manager of Escalated Support, and currently serving as Senior Manager of Escalated Support since April 2018. In this role, Rod Johnson successfully migrated the ticket workflow into Salesforce and developed Workforce Management (WFM) reporting, which includes outbound calls and CSAT scoring. Significant achievements include refining policies to reduce daily escalations by 200, equivalent to three full-time employees, and saving over $285,000 annually through improved data restore processes. Rod Johnson holds a Bachelor of Science in Chemistry from Baylor University, earned between 1981 and 1985.
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Hostgator.com
HostGator.com is a world leading provider of shared, reseller, and dedicated web hosting services. Privately held and based in Houston, Texas, the company was founded in 2002 by current President and CEO Brent Oxley, who started the company from his dorm room at Florida Atlantic University. Since then, HostGator has grown from a small hostingcompany with just three servers into a world leading and industry recognized hosting provider with more than 7,000 servers under management. In 2008, HostGator was recognized by Inc. Magazine as one of the fastest growing private companies in America. According to Inc. Magazine, HostGator is the 21st fastest growing private company in America, the second fastest growing private company in the "business services" sector, and the fastest growing private company in Texas.