Hot ITem Conclusion
Carla Velthuizen is an accomplished business consultant at Hot ITem since September 2015, specializing in strategic initiatives and customer experience transformation. Previously, Carla held various senior roles at KPN from October 2002 to September 2015, including Program Director for Customer Experience, where responsibility included the redesign of customer data management to facilitate a shift towards a customer-centric business model. Other notable positions included Manager of Innovation and Program Management, focusing on enhancing multi-channel customer engagement and data management, and Manager of Customer Care, overseeing complaint handling teams. Carla's educational background includes degrees from Vrije Universiteit Amsterdam and Fontys University of Applied Sciences.
This person is not in the org chart
Hot ITem Conclusion
Improving your performance Hot ITem Conclusion believes in agile, data-driven organisations that stay ahead of the competition by quickly adapting to new developments. Everything we do is aimed at distinctively improving the performance of people, departments and organisations. We do this together with our clients, based on high-quality data and insight into the crucial issues. At the client's location, from our beautiful office on the IJ in Amsterdam or from our home office. Our company currently employs over 250 highly trained professionals, mainly consultants, organisational experts and technical specialists.