HotDoc
Callan Crawford is an accomplished professional with extensive experience in customer success management, currently serving as Senior Manager of Customer Success at HotDoc since August 2019. In this role, Callan leads the Customer Success and Onboarding functions, focusing on maximizing net revenue retention and customer lifetime value while enhancing service efficiency. Previous positions at HotDoc include Manager for Key Accounts and Team Leader for SMB, where Callan successfully drove customer value and engagement strategies. Prior to HotDoc, Callan held various roles at TIMG, SAI Global, and Safer Storage Systems, specializing in account management, client retention, and relationship building. Key competencies include designing customer success programs, coaching, cross-functional alignment, and conflict resolution.