Joel N.

Joel N. is a seasoned business development professional with extensive experience in managing digital product launches, enhancing customer success strategies, and driving client retention. At Hotmart since February 2021, Joel N. has optimized over 35 product launches, successfully reducing client acquisition costs by 20% through data-driven insights. Previous roles at Hotmart include Customer Success Specialist and CX Agent, where Joel N. achieved a 100% client retention rate and improved operational efficiency. Joel N. has also demonstrated strong skills in digital marketing and business intelligence through relevant positions at BONALTO, contributing to significant product visibility increases on major e-commerce platforms. Educational qualifications include a Diploma in ontological coaching from Universidad Iberoamericana and a Bachelor's Degree in Tourism.