Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members.  Our service is independent and impartial. 

Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others. 

For further information about the Housing Ombudsman Service see our website.



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Housing Ombudsman

Housing Ombudsman's headquarters in London, United Kingdom

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People (31)

Richard Blakeway

Catherine Courtney

Zoe Miller

Sally Baxter

Adam Sampson

Andrew Fellows

Faruk Miah

Jeet Sohpal

Terry Bourne

Sam Taylor-Elliott

Hayley Mason

Rebecca Reed

Polly Cox

Andy McGuigan

Emma Hewett

Ayo Odufuwa Ba

Michael L.

Val Theadom

Lucy Longhurst

Justin Crittall Assoc Cipd

Briget Fosang

Emma Cook

Rachel Smith

Cathryn Vallender

Carla Sweeney

Anna Angelova

Marlon Williams

Paolo Silvestri

Jackie Feeney

Rae Watson

Debra Reynolds

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