Jose R Malagon

Jose R Malagon currently serves as a Project Manager for Acquisitions and Development at H&R Block since May 2017, having previously held the same title from February 2008 to April 2016. In this role, Jose Malagon acts as the primary contact for prospective office owners, facilitating communication among all parties involved and overseeing various aspects related to operations, financials, staffing, contracting, and closing. Prior experience includes serving as Operations Manager at U.S. Bank from August 2016 to April 2017, where responsibilities encompassed managing the operations of a financial services call center, identifying call trends, and developing strategies for improved service. Jose Malagon also held positions in the contact center at U.S. Bank as Associate Manager and Customer Service Representative, focusing on call handling and team performance.