Huntswood
Kerry Sharkey has extensive experience in the banking and financial services industry. Currently, Kerry serves as the UK Operations Director at Huntswood, where they lead the entire operation across the UK, providing resourcing and outsourcing solutions to clients in various industries. Prior to this role, Kerry held several positions at TSB Bank, including Head of Telephony and Channel Support, Head of Business Planning and Channel Support, Head of Operational Support, and Telephone Banking Centre Manager. At TSB Bank, Kerry was responsible for delivering contact center performance and strategy, implementing operational improvements, and managing the delivery of customer interactions. Kerry also has experience at Lloyds Banking Group, where they served as the Regional Senior Operations Manager for Contact Centres in Scotland West and as the Head of Sales for Scotland and North East. In these roles, Kerry focused on delivering efficient and customer-centric services while increasing profitability.
Kerry Sharkey attended Glasgow Caledonian University, where they studied Social Sciences. Prior to that, they attended Notre Dame High School in Glasgow.
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Huntswood
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We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.