Hypercare
Alex Nguyen is a UX Designer at Hypercare since April 2020, focusing on enhancing User Invitation and Onboarding experiences, redesigning the marketing website, and developing shift swapping and marketplace features. Previous experience includes working as a Content Writer at VietnamWorks, where Alex produced high-quality career-related content in English and Vietnamese, and as a Web Designer at Primus, where insights from usability testing led to significant improvements in conversion rates and user engagement. Alex also worked independently as a Designer, creating landing page mockups and templates that reached over 300 downloads. Alex holds a Bachelor's degree in Global Business and Digital Arts from the University of Waterloo and participated in an exchange program at the National University of Singapore.
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Hypercare
Patient care is becoming increasingly complex, requiring coordination and collaboration between multiple providers across different departments and specialties. However, hospitals and other healthcare settings have yet to catch up with these demands. The primary method of reaching providers is still through switchboards and pagers in hospitals.This ineffective modality leads to delays in patient care and poor patient outcomes. To take matters into their own hands, clinicians have resorted to non-secure smartphone apps such as WhatsApp and iMessage. However, this puts patient personal health information at risk, and creates enormous medico-legal liability for providers and hospitals.