i2x
Alex Brajkovic has a diverse work experience in the field of software engineering. Alex is currently working as a Full Stack Engineer at i2x, where they are involved in developing an application for speech coaching and real-time training. Prior to this, they worked as a Software Engineer at Vertrical, focusing on a US digital health app called CostPlusDrug. Additionally, Alex has experience as a Back End Developer at Pannovate, where they worked on building the core of a fintech application. Alex also worked as a Software Engineer at TradeCore, where they successfully rewrote an existing legacy app and worked on the CRM Broker IQ project. Before these roles, Alex worked as a Full-stack Developer at Salestrekker, where they developed the Salestrekker CRM for Mortgage Brokers. Alex started their career as a Web Developer at Virtuos design studio. Throughout their career, Alex has utilized various technologies such as Golang, React, Postgres, Node.js, Microservices, Redux, Typescript, Nest, Cypress, Jenkins, and Jest.
Alex Brajkovic attended the University of Belgrade in 2006, where they pursued studies in law. The exact end year and degree obtained are not provided.
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i2x
Real-time conversation analytics and continuous coaching.At i2x they are working to radically improve the human-to-human interaction between companies and their customers. They do this by providing real-time insights on business calls for managers on one side, and supporting agents with continuous communication training on the job on the other.i2x enables companies to leverage data and understand what makes their team successful and customers happy - all in real-time and powered by AI. With i2x, the black box of phone calls is decrypted for the first time. Traditionally, contact center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automatic speech recognition), i2x opens the doors to deeper, more meaningful insights. The platform evaluates complex speech parameters in real-time to determine the dynamics of a customer conversation. This includes customizable words and phrases, pauses, rate of speech, and speech-to-listen ratio. i2x analyzes sales and service team calls and identifies which approach works best for a specific customer or prospect group. Data-driven best practices are automatically shared with all team members. As a result, managers gain deeper insights into customer interactions, the skills of existing employees evolve and brand experience improves. i2x makes call data analyzable and actionable. “They do not automate, they augment the human intelligence, elevate customer interactions and amplify sales.”