i2x
Awais Syed Muhammad has work experience in the field of software quality assurance and testing. Awais started their career in 2018 at Nestlé as a Manual Software Tester, where they worked on an internal employee app and collaborated with a team of developers and QAs. Awais then joined Embrace-it Pakistan as an SQA Engineer, where they were involved in various testing activities using automation tools. Their responsibilities included functional testing, behavioral testing, end-to-end testing, integration testing, and Restful API testing. In 2022, they joined Entyre GmbH as a QA Engineer.
From 2014 to 2018, Awais Syed Muhammad attended the National University of Computer and Emerging Sciences, where they earned a Bachelor's Degree in Computer Science. In November 2018, they also obtained an IELTS certification from the British Council.
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i2x
Real-time conversation analytics and continuous coaching.At i2x they are working to radically improve the human-to-human interaction between companies and their customers. They do this by providing real-time insights on business calls for managers on one side, and supporting agents with continuous communication training on the job on the other.i2x enables companies to leverage data and understand what makes their team successful and customers happy - all in real-time and powered by AI. With i2x, the black box of phone calls is decrypted for the first time. Traditionally, contact center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automatic speech recognition), i2x opens the doors to deeper, more meaningful insights. The platform evaluates complex speech parameters in real-time to determine the dynamics of a customer conversation. This includes customizable words and phrases, pauses, rate of speech, and speech-to-listen ratio. i2x analyzes sales and service team calls and identifies which approach works best for a specific customer or prospect group. Data-driven best practices are automatically shared with all team members. As a result, managers gain deeper insights into customer interactions, the skills of existing employees evolve and brand experience improves. i2x makes call data analyzable and actionable. “They do not automate, they augment the human intelligence, elevate customer interactions and amplify sales.”