i2x
Boris Cvijanovic has extensive work experience in the field of quality assurance (QA). Boris started their career at PanonIT in 2020, where they worked as a QA Engineer and underwent QA training to learn testing fundamentals and ISTQB fundamentals. Boris gained experience in manual testing of web and desktop applications during this time.
In 2021, Boris joined Levi9 Serbia as a Junior Test Developer, where they worked until December 2021. Boris then transitioned into the role of QA Mentor and later Medior Test Developer until January 2022.
Boris then moved on to leadPops, Inc. in January 2022, where they took on the position of QA Lead. Boris worked in this role until August 2022.
Most recently, Boris joined i2x in 2022 as a QA Engineer, where they are currently employed.
Boris Cvijanovic completed their Bachelor of Engineering degree in Industrial Engineering at the Faculty of Technical Sciences, University of Novi Sad. Boris attended this institution until 2017. Prior to their university education, Boris attended the Electrical High School 'Mihajlo Pupin' in Novi Sad from 2003 to 2007, although they did not obtain a specific degree or field of study from this institution.
In addition to their formal education, Boris Cvijanovic has obtained several certifications in various fields. Boris earned the certification of "Microsoft Certified: Azure Fundamentals" from Microsoft in October 2021. In March 2021, they completed the courses "Master XPath and CSS Selectors for Selenium WebDriver," "Selenium webdriver with C# for Beginners," and "Web API Testing with C#" from Udemy. Prior to these certifications, Boris completed the course "Advanced object-oriented and system programming through C# language and .NET framework" from SmartInIT - kursevi programiranja in December 2019, as well as the course "Basics of programming through C# language and .NET framework" from the same institution in March 2018.
Boris Cvijanovic also obtained a certification in "Internal audits according to ISO 9001:2008 and ISO 19011:2002" from the IIS research and technology center in Novi Sad in December 2010.
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i2x
Real-time conversation analytics and continuous coaching.At i2x they are working to radically improve the human-to-human interaction between companies and their customers. They do this by providing real-time insights on business calls for managers on one side, and supporting agents with continuous communication training on the job on the other.i2x enables companies to leverage data and understand what makes their team successful and customers happy - all in real-time and powered by AI. With i2x, the black box of phone calls is decrypted for the first time. Traditionally, contact center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automatic speech recognition), i2x opens the doors to deeper, more meaningful insights. The platform evaluates complex speech parameters in real-time to determine the dynamics of a customer conversation. This includes customizable words and phrases, pauses, rate of speech, and speech-to-listen ratio. i2x analyzes sales and service team calls and identifies which approach works best for a specific customer or prospect group. Data-driven best practices are automatically shared with all team members. As a result, managers gain deeper insights into customer interactions, the skills of existing employees evolve and brand experience improves. i2x makes call data analyzable and actionable. “They do not automate, they augment the human intelligence, elevate customer interactions and amplify sales.”