i2x
Washington Luiz Junior has a diverse work experience in various roles related to information technology administration. washington luiz is currently working as an Information Technology Administrator at i2x, where their responsibilities include onboarding and offboarding employees, user and license management, software documentation, remote technical support, network monitoring, network patching, vendor management, equipment purchasing, PC system migration, and user access rights management. washington luiz possesses skills in Microsoft 365 Admin Center, Microsoft Teams Admin, Google Workspace Admin, Checkmk, Windows 10/11, Apple IOS, Miro, Atlassian (Jira, Confluence, Status page), and Slack.
Prior to this, Luiz worked at Trelleborg Antivibration Solutions as an Information Technology Administrator, where they performed similar tasks and had skills in Veritas Executive Backup, Checkmk, KACE, active directory, and Windows 10/7.
washington luiz also has experience working at Opel Vauxhall Finance as an Information Technology Administrator, where they were responsible for managing user rights and access for over 30 applications, supporting project managers, ensuring regulatory compliance and controls, and providing internal audit documentation.
In addition, Luiz has served as a Team Leader of the 1st Line IT Service Desk at Burberry and as a 1st Line Service Desk Support member, providing IT support, user administration, program installation, and phone management.
Earlier in their career, they worked as an Online Market Research Consultant at Consline AG, conducting market research for the Volkswagen brand in Brazil, Spain, and Mexico. washington luiz also worked as a Portuguese Teacher at Berlitz Deutschland GmbH and held roles at IBM as a Team Leader and 1st/2nd Level Help Desk Agent, at Total Translations, Inc. as a Freelance Proofreader/Brand Name Checker, at MDL - Management Diagnostics as an Administrative Assistant/Data Entry Clerk, and at London Metropolitan University as an Administrative Assistant/Data Entry Clerk.
Washington Luiz Junior received a Bachelor's degree in Business Administration and Management, General from London Metropolitan University in 2001.
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i2x
Real-time conversation analytics and continuous coaching.At i2x they are working to radically improve the human-to-human interaction between companies and their customers. They do this by providing real-time insights on business calls for managers on one side, and supporting agents with continuous communication training on the job on the other.i2x enables companies to leverage data and understand what makes their team successful and customers happy - all in real-time and powered by AI. With i2x, the black box of phone calls is decrypted for the first time. Traditionally, contact center success metrics are based on a limited set of data, including call attempts and duration. Built on a fit-for-purpose ASR (automatic speech recognition), i2x opens the doors to deeper, more meaningful insights. The platform evaluates complex speech parameters in real-time to determine the dynamics of a customer conversation. This includes customizable words and phrases, pauses, rate of speech, and speech-to-listen ratio. i2x analyzes sales and service team calls and identifies which approach works best for a specific customer or prospect group. Data-driven best practices are automatically shared with all team members. As a result, managers gain deeper insights into customer interactions, the skills of existing employees evolve and brand experience improves. i2x makes call data analyzable and actionable. “They do not automate, they augment the human intelligence, elevate customer interactions and amplify sales.”