ibex. Pakistan
Eric Kaufman has an extensive work experience spanning several roles and industries. Eric started their career in 1980 with R.R. Donnelley & Sons as National Accounts Sales and later joined IBM in 1989 as Manager, US Supplier Relations and Contracts. In 1995, they became Vice President of Sales at GlobalWare Solutions. Eric then moved on to ModusLink Corporation in 2000, serving as President ModusLink Japan and Senior Vice President Asia Sales. Eric also held the position of President ModusLink Japan K.K. during their tenure. In 2009, they worked as an Independent Consultant before joining Convergys as VP of International Business Development. From 2015 to 2017, they served as SVP Operations and General Manager, Philippines, at ibex.connect, and later took on the role of SVP Business Development - APAC Region. In 2019, Eric joined the Contact Center Association of the Philippines as a Member of the Board of Directors, where they worked until 2021.
Eric Kaufman attended Northeastern University from 1978 to 1983 where they pursued a degree in Business with a focus on Marketing. Prior to attending Northeastern University, they attended Waltham High School.
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ibex. Pakistan
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.