ibex. Pakistan
Kulsoom Shah is an experienced professional currently serving as Assistant Manager at ibex. Pakistan, where responsibilities include leading the Western Union project with a team of 15 Supervisors and 200 customer service representatives. Kulsoom Shah has successfully implemented strategies to secure the highest global ranking for the Western Union project in a short timeframe. Prior to this role, Kulsoom Shah held positions at Spark Foundry, focusing on client relations and digital marketing strategies for various high-profile accounts. Experience also includes having worked as a Client Success Manager at Humanity and an Application Analyst at CureMD, as well as roles in business development and technical support. Kulsoom Shah holds a BSc (Hons.) in Economics from Forman Christian College.
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ibex. Pakistan
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 35,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at talentibex.com and connect with us in the digital world.